Frequently Asked Questions
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How are your products formulated?
While we still make our products in small batches, Herbal Masonry works closely with a cosmetic chemist to review and refine each formula. This partnership ensures that every product meets both skin sensitivity needs and cosmetic safety standards, from ingredient selection to preservation.
Are your ingredients organic?
We use a mix of certified organic and responsibly sourced ingredients. All ingredients are chosen for quality, safety, and skin-friendly properties.
Where do you source your tallow?
Our tallow is carefully sourced from 100% grass-fed and grass-finished suet, from cows that are pasture-raised and certified organic. The animals are raised without antibiotics, hormones, or vaccines, and feed is pesticide-free, ensuring the highest quality, nutrient-rich tallow for our handcrafted products.
Do your products have a scent?
Our products have a natural botanical aroma from essential oils or whole plant ingredients. We do not use synthetic fragrances.
How do you make your products?
At Herbal Masonry, every product is handcrafted from start to finish in small batches to ensure maximum quality and freshness. We personally handle each raw ingredient—herbs, oils, essential oils and butters—infusing, blending, and combining them with care. Each item is thoughtfully packaged, so what reaches you is truly made by hand with intention and expertise.
How should I use your products?
Apply a small amount to the desired area and massage gently until absorbed. For babies, use sparingly and avoid contact with eyes. Patch testing is recommended for first-time use.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Some natural oils and butters may soften or harden depending on temperature; this is normal and does not affect quality.
Are your products safe for pregnancy?
Our Barrier Oil , Lavender Dew , and Lip Butter are natural, cosmetic-safe ingredients. They are designed to nourish and hydrate skin during pregnancy. However, we recommend consulting your healthcare provider before using any new skincare products if you have specific medical concerns.
Are your products safe for babies?
Our Rescue Balm and Lip Butter were specifically formulated with little ones in mind. We selected gentle and natural ingredients suitable for delicate baby skin.
Do your products contain allergens?
Our products are made with pure botanical extracts, whole herbs, cold-pressed oils, and some unrefined butters.
Because these ingredients come directly from plants, they naturally contain trace constituents — such as linalool, limonene, and geraniol — that occur in essential oils and herbs.
We do not add synthetic fragrance, artificial colors, or common food allergens like peanuts, soy, or gluten.
However, people with known sensitivities to botanicals, essential oils, or animal-derived ingredients (such as beef tallow) should review our full ingredient lists and perform a patch test before use.
If you have a severe allergy or need to avoid specific ingredients, please reach out to us — we’re happy to provide additional information.
Can I find your products in stores?
Currently, Herbal Masonry products are available exclusively online through our website.
Do you make claims about treating skin conditions?
No. Our products are cosmetics, not medicines. They are formulated to hydrate, nourish, and support the appearance of healthy skin, but they are not intended to treat or prevent medical conditions.
Do you offer refunds or exchanges?
Due to the nature of our products, we cannot accept returns. However, your satisfaction is important to us. If you are unhappy with your order, please contact us at kahteskin@gmail.com, and we will do our best to resolve the issue. See our Refund Policy.